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Privacy Policy

 

Amanda Vannucci Psychology is committed to protecting your privacy and handling your personal information in accordance with the General Data Protection Regulation (GDPR/AVG) and applicable professional and legal obligations.

 

Who I am

Amanda Vannucci Psychology
Amsterdam, The Netherlands

Email: amanda@psyav.com

Amanda Vannucci is a psychologist registered with the Health and Care Professions Council (HCPC) in the United Kingdom, the Health Professions Council of South Africa (HPCSA) and the Nederlandse Institute voor Psychologen (NIP).

 

Information I collect

When you visit this website, contact me, or enquire about therapy, I may collect:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Information you choose to include in contact forms or emails

  • Appointment booking information

  • Technical information such as IP address, browser type, and website usage statistics

Please avoid including highly sensitive personal or medical information in initial website contact forms wherever possible.

 

How your information is used

Your information may be used to:

  • Respond to enquiries

  • Arrange consultations or appointments

  • Provide psychological services

  • Maintain administrative records

  • Improve the website and user experience

  • Comply with professional, ethical and legal obligations

 

Legal basis for processing

Personal information is processed under one or more of the following legal bases:

  • Consent

  • Legitimate interests

  • Performance of a contract

  • Compliance with legal obligations

Where special category health information is processed, this is done in accordance with GDPR provisions relating to healthcare and professional services.

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Appointment scheduling and communication

Appointment requests and scheduling may be managed through Proton Calendar and associated Proton services, services focused on privacy of information.

Communication may occur via Proton Mail and online sessions may be conducted through Proton Meet or other agreed secure platforms.

 

Website analytics and cookies

This website uses Google Analytics to understand how visitors use the site and to improve content and user experience.

Google Analytics may collect information such as:

  • Pages visited

  • Time spent on the site

  • General location information

  • Device and browser information

Where legally required, visitors will be asked for consent before non-essential analytics cookies are activated.

 

Data storage and security

Reasonable technical and organisational measures are taken to protect personal information against unauthorised access, disclosure, loss or misuse. Electronic communications and scheduling systems are managed through secure providers selected with privacy and data protection considerations in mind.

 

Data sharing

Personal information is not sold or shared for marketing purposes.

Information may be shared only when necessary with:

  • Technology and service providers supporting the practice

  • Professional referrals

  • Supervisors or consultants where appropriate and anonymisation is possible

  • Regulatory or legal authorities where required by law (please see confidentiality)

 

International data transfers

Some service providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards are used in accordance with GDPR requirements.

 

Data retention

Enquiry information that does not lead to therapy may be retained for a limited period and then securely deleted. Clinical records are retained in accordance with professional, ethical, insurance and legal requirements.

 

Your rights

Under GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of data where applicable

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent 

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Confidentiality

During treatment, there may be private and sensitive information that you share. Please be assured that all of my services are strictly confidential, and any information that you disclose will be kept between us in confidence. 

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Confidentiality is only limited in the following cases, in which case every possible attempt will be made to discuss with you first:

  • There is an immediate and serious risk of harm or danger to the you or others. 

  • Referral to another professional or healthcare provider in order to facilitate further evaluation, diagnosis or treatment. I am required to provide only the minimum amount of information necessary for the referral.

  • Supervision and intervison: During these professional activities, I may need to share information about clients in order to receive feedback or guidance on my work. However, when sharing this information, I am required to maintain the confidentiality of clients to the greatest extent possible. This means that I don't use  identifying information that will reveal the identity of the client.

  • I am ordered to do so by a judge or other legal authority. Guidelines stipulate that I should only disclose the minimum amount of information necessary to comply with the request, and that the disclosure should be limited to information that is directly relevant to the legal case.

 

Prior to breaching confidentiality in any situation, I will make every effort to communicate with you and obtain your consent. In cases where informed consent cannot be obtained, I may still be required to disclose confidential information, but only after careful consideration and consultation with colleagues, legal experts and the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). I must also keep detailed records of any disclosures made, including the date, time and purpose of the disclosure, as well as the identity of the professionals to whom the information was disclosed.

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Complaints

If you have concerns regarding how your information is handled, please feel free to contact me. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

Contact

For questions regarding this privacy policy or the processing of personal information:

amanda@psyav.com
Amanda Vannucci Psychology
Amsterdam, The Netherlands

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